1.1  These are standard terms that set out the requirements of the client (you) and Chiron Yeng.


1.2  Chiron Yeng reserves the right to make any changes to the program and any of its related materials, including but not limited to the delivery model of the training materials and any face-to-face sessions.


1.3  The learning in the HeartQuest: Awakening Your Greatest Gift program and sessions belong to the client. The client is expected to be on time and prepared for each session by watching the relevant training videos and completing any integration work and practices as directed in the program.

1.4  Results for the client may vary depending on such things as (but not limited to) the depth of your understanding of the training videos, your time and effort in executing the integration work, your consistency in showing up to the live online sessions, and your willingness to work.


2. Professional Disclaimer


2.1 Client acknowledges that HeartQuest: Awakening Your Greatest Gifts program make no guarantee in respect of results, outcomes, consequences, or reliance on the Chiron Yeng. You are solely responsible for creating and implementing changes to your own physical, mental and emotional wellbeing. You are solely responsible for your decisions, choices, actions and results arising out of, in connection with or resulting from this program


2.2 Client agrees that Chiron Yeng is not and will not be liable or responsible for your actions or inactions, or for any direct or indirect results or other forms of reliance on any advice, guidance or opinions rendered by us in the course of performing the Chiron Yeng’s services. Your participation, reliance, actions and/or inactions are your full responsibility and carried out at your own free will.


2.3 Client acknowledges and accepts that the the HeartQuest: Awakening Your Greatest Gifts program should not be construed as therapy, counseling, psychotherapy, psychoanalysis, mental health care, diagnosis or treatment of any medical, physical or mental condition or symptom, or a substitute for any of the aforementioned, or as other professional advice by a legal, medical or other professional notwithstanding that medical, physical or mental conditions or symptoms may be discussed during the course of Chiron Yeng’s Services. It is your exclusive responsibility to seek such independent professional guidance or treatment as needed. If you are currently under the care of a medical or mental health professional, we recommend that you promptly inform such provider of the nature and extent of this Agreement. We make no representation or guarantee that the Chiron Yeng will prevent, cure, remedy or treat any mental disorder or medical disease.


2.4  By entering into HeartQuest: Awakening Your Greatest Gifts you agree to release Chiron Yeng, its officers, employees, contractors and representatives and their respective heirs, successors and assigns for any claims which may otherwise have been arising out of or in any way related to participation in the program and harmless from any loss or liability from actions taken or situations created as a result of the coaching Sessions or relationship.


You understand that all action taken by you is performed voluntarily. Clients should seek independent professional advice before undertaking any physical, mental, or professional actions.



3. Confidentiality


3.1 All sessions are not recorded unless is requested by the Client. If the session is recorded, all recordings will be deleted one week after the session. It is advised that Client download the recorded session for Client’s keeping.


3.2 Chiron Yeng is dedicated to maintaining the confidentiality of your personal data, including (without limitation) any individually identifiable health information. Be assured that we keep all conversations and information shared by you private and confidential, to the extent allowed by law. All client records are maintained in conformance with respect to your privacy. No personal information of yours will be shared, disclosed or processed in contravention of our Privacy Policy.


3.3 This is a very important aspect of the coach-client relationship. Everything we discuss in any session is kept in the strictest of confidence. You are also required to maintain confidentiality of the information discussed in session as well as anything shared by any other participants.

3.4 Client agrees not to disclose any form of intellectual property and coaching materials to any third parties.


4. Refund and Cancellation Policy


4.1 Our policy does not provide for refunds. We choose to work with those who fully commit wholeheartedly because your healing and empowering life transforamtion are valuable beyond measure. You are either you’re fully in, or you’re not.


4.2 In the exception of events* that the Client requires to pause the program, the program can be postponed eligible up to a year to join HeartQuest: Awakening the Greatest Gift group program at a later date. If the Client does not resume the program within the one year time frame, the remaining sessions are expired and are non-refundable.


*Note: The exception of events is referenced as below:

(a) medical reasons as evidenced by a letter by a certified medical professional;

(b) exceptional trauma, personal tragedy or loss; or

(c) major life changes such as divorce, death or a close loved one or change of career.


4.3 You can upgrade your participation from a group program to a one-on-one program at any time by emailing ask@chironyeng.com.


5. Intellectual Property


5.1  All learning material shared by Chiron Yeng and its representatives is subject to copyright and other intellectual property rights. The copyright in all such materials remains the property of their owners and may not be record ed, used or reproduced, without the written permission of the copyright owner. You agree not, at any time, to do anything that would infringe the intellectual property rights in such materials.


5.2  Do not record any part of any session without prior permission.


6. Media Disclaimer


By participating in Zoom sessions and exchanging messages on WhatsApp, you agree to waive any rights to media release, granting the organizer the discretion to use, reproduce, and distribute any audio, video, messages or photographic content captured during the session for promotional or educational purposes. If you do not wish to release this please advise prior to sessions.


7. Responsibility for Change


Successful coaching relationships require 200% Commitment. In HeartQuest: Awakening Your Greatest Gift, Chiron Yeng is 100% committed in your transformational journey. Similarly, you are required to commit 100% as well. Chiron Yeng will do everything in their experience and power to ensure you are equipped with the mindset, tools, strategies and knowledge to create the changes and results you desire. The key to achieving the results, however, lies with you, the Client. Your unique responsibility lies in showing up to sessions, receive the insights, and taking the action to achieve the results.